THE VIRGINIAN-PILOT
Copyright (c) 1996, Landmark Communications, Inc.
DATE: Sunday, October 27, 1996 TAG: 9610250188
SECTION: PORTSMOUTH CURRENTS PAGE: 06 EDITION: FINAL
TYPE: Letters
LENGTH: 63 lines
More praise for hospital
In reference to the letter from Mrs. J. Verdolotti in the Oct. 13 Currents, ``Praise for Naval Hospital,'' I am retired from the U.S. Air Force.
I have received what medical treatment I've needed at the Naval Hospital. This has included three heart attacks and two angioplasty operations. I, too, have nothing but praise for the Regional Naval Medical Center. I don't believe that I could have received any better or caring medical care anywhere. You only receive one level of care at the naval hospital, and that is the best there is.
My four children also received all of their medical needs there until they became adults and got out on their own. As long as I am allowed to receive my medical needs at the naval hospital, that's where I will go.
As Mrs. Verdolotti also said, ``These caring and dedicated people deserve praise and thanks from me and my family.'' I repeat: ``God bless the doctors and staff, they are among the best there is.''
Charles C. Shepheard
4104 Tarneywood Drive
Oct. 18, 1996
Who is really benefiting?
It is true that while computers with their e-mail, voice mail and so forth have allowed much downsizing in industry and thereby increased productivity, the revolution has decreased the productivity of the customer.
In a recent call to Bell Atlantic, I listened to two separate lists of ``choices'' and responded appropriately. After the second choice, I received a busy signal. The same sequence was repeated with the same result. I lost at least five minutes of my time and got no answer to my question. My productivity decreased because of the multiple ``choices'' to which I was forced to listen.
On another occasion, I waited 20 minutes on a long-distance call (``Your call is very important to us! All representatives are busy serving other customers. Your call will be answered in the order that it was received. Have a nice day!'') before a representative was free to give me the information I sought. If I had received a busy signal in the first place, I would have saved time and money.
I realize that times and methods change, but when are the ``advancements'' in the communication industry going to benefit the customer?
Paul W. Robinett
Hatton Point Lane
Oct. 21. 1996
Thanks to sheriff's office
I want to express my thanks to the Portsmouth Sheriff's Department for the excellent job they did in handling the traffic for my wife's funeral.
The one officer, Bill Watson, was most courteous in showing concern for the family's needs. Two officers were able to handle a paving backup on Portsmouth Boulevard. So the funeral was able to arrive at the cemetery without any waiting.
The sheriff's office is to be commended for performing this service without charge to the family. Thanks for a job well done.
C.E. Mitchell
North Harbor Road
Suffolk
Oct. 21, 1996 by CNB