Roanoke Times

& World-News

Business: Sunday, November 17, 1996

• STEP BY BABY STEP, COMPANIES BECOMING MORE FAMILY-FRIENDLY
• CLEARING UP TRAFFIC JAMS ON INTERNET
• INSURANCE BROKER NAMES CLAIMS MANAGER
• J. PETERMAN PARLAYS PROSE, UNIQUENESS INTO SUCCESS
• FEEDBACK CAN HELP CURB CUSTOMER'S FRUSTRATIONS
• FAIR OR UNFAIR?FEWER BLACKS ARE GETTING HOME LOANS APPROVED, BUT LENDERS SAY IT'S NOT BECAUSE OF DISCRIMINATION
• SWITCHES TO OTC MAKING MEDICINES EASIER TO TAKE - BUT THERE ARE RISKS